mazdek
Industry Solutions • E-Commerce & Retail

E-Commerce Order Agent

Automates the complete order processing: from order intake to inventory management to shipment tracking — seamlessly integrated with shop systems.

70% fewer support tickets
Shopify WooCommerce Inventory Shipping API

70%

Fewer Support Tickets

< 2min

Order Processing

99.5%

Order Accuracy

24/7

Customer Service

About This Solution

How Does the E-Commerce Order Agent Work?

The E-Commerce Order Agent optimizes every step of your order processing. From the first customer inquiry to delivery confirmation, the agent works autonomously and efficiently.

Customers can place orders through various channels — webshop, WhatsApp, email, or phone. The agent understands natural language: "I'd like 2 pairs of the blue sneakers in size 10" is immediately converted into a structured order.

With real-time inventory checking, automatic shipping processing, and proactive customer communication, the agent reduces support inquiries by 70% — while your customers receive faster delivery.

Features

What This Agent Can Do

Multi-Channel Orders

Orders via webshop, WhatsApp, email, and phone are processed centrally.

Real-Time Inventory

Automatic stock level checking with notification for low inventory.

Shipping Automation

Automatic carrier selection, label creation, and tracking notifications.

Proactive Support

Automatic notifications for delivery delays and status changes.

Examples

How It Works in Practice

1

WhatsApp Order

"A regular customer writes: "The same shoes as last time, but this time in black, size 10.""

The agent recognizes the customer, finds the last order, checks availability, and confirms with delivery date.

2

Order Modification

"A customer wants to add a product to their just-placed order."

Automatic merging with existing order, recalculation, and updated confirmation.

3

Delivery Inquiry

""Where is my package? Order number 4521""

Real-time tracking info from FedEx/UPS is retrieved and communicated with estimated delivery time.

FAQ

Frequently Asked Questions

Which shop systems is the agent compatible with?
The agent integrates seamlessly with Shopify, WooCommerce, Magento, PrestaShop, BigCommerce, and other common platforms. Custom solutions can also be connected via our API.
How are payments processed?
The agent supports all common payment methods (credit card, PayPal, Apple Pay, invoice). For sensitive payment data, it securely redirects to the payment gateway page.
What happens with out-of-stock products?
The agent automatically offers alternatives, informs about expected availability, or puts the customer on a notification list for restocking.
Can returns also be automated?
Absolutely. The agent handles the entire return process: request validation, return label creation, goods receipt checking, and refund initiation.

Interested in This Solution?

Let us discuss together how the E-Commerce Order Agent can revolutionize your order processing.

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