mazdek
Medical AI • Healthcare & Medicine

Insurance Prior Authorization

AI agent for automated verification and obtaining of insurance pre-approvals. Reduces wait times and administrative burden.

70% faster approvals
Swiss KVG Automatic Applications Appeal Management Status Tracking

70%

Faster Approval

35%

Higher Approval Rate

85%

Fewer Follow-up Requests

24h

Average Processing Time

Illustrative example figures from capability demos — not measured results from client projects.

About this Solution

How does Insurance Prior Authorization work?

The Insurance Prior Authorization Agent automates the complete cost approval process. From application creation through submission to follow-up - everything is intelligently managed.

The agent knows the specific requirements of every Swiss health insurance company and creates tailored applications. Missing documents are automatically identified and requested from the responsible staff.

For rejections, the agent analyzes the reasoning and automatically creates appeals with correct argumentation. This significantly increases approval rates and accelerates the entire process.

Features

What this Agent can do

Intelligent Application Creation

Automatic generation of insurance-specific applications with all required documents.

Multi-Insurer Support

Supports all Swiss health insurers with their specific forms and processes.

Real-time Tracking

Track all pending applications with automatic escalation for delays.

Appeal Automation

For rejections, automatic analysis and creation of reasoned appeals.

Examples

How it works in practice

1

MRI Examination

"Orthopedist requests MRI for suspected meniscus lesion after unsuccessful conservative therapy."

Agent creates application with prior findings, therapy history, and medical justification. Approval within 24 hours.

2

Rehabilitation Stay

"Application for inpatient rehabilitation after hip replacement with specific therapy requirements."

Complete application documentation including surgical report, discharge letter, and rehabilitation goals. Automatic submission of missing documents.

3

Rejected Therapy

"Cost approval for specialized physiotherapy was rejected with reference to standard therapy."

Agent analyzes rejection reasoning, creates appeal with medical literature and guidelines. Success rate for appeals: 65%.

FAQ

Frequently Asked Questions

Which Swiss insurers are supported?
The agent supports all Swiss health insurers in both basic and supplementary insurance. The specific forms and processes of CSS, Helsana, Swica, Sanitas, Concordia, and all other insurers are integrated.
How is sensitive patient data protected?
All data is processed in compliance with Swiss DPA and GDPR. Transmission is encrypted, storage is on certified Swiss servers. Access rights are role-based configured.
Can the agent also help with supplementary insurance?
Yes, the agent also handles processes for supplementary insurance benefits such as semi-private/private, alternative medicine, or dental insurance. The different benefit catalogs are stored.
What happens with urgent requests?
For medically urgent cases, the agent can activate an express process. It prioritizes the application, contacts the insurer directly, and automatically escalates for delays.

Interested in this Solution?

Let's discuss how Insurance Prior Authorization can relieve your administrative burden.