mazdek
Conversational Commerce • E-Commerce & Retail

Product Finder Concierge

Your personal shopping advisor in chat. The AI agent understands vague wishes, asks targeted questions, and finds the perfect product from thousands of options.

3.4x higher product finding rate
WhatsApp Business Product Discovery AI Recommendations Personalization

3.4x

Better Product Discovery

67%

Fewer Returns

8 Min

Avg. Time to Purchase

94%

Satisfaction Rate

About this Solution

How does the Product Finder Concierge work?

The Product Finder Concierge is like an experienced sales consultant — only digital and available around the clock. It understands that customers often don't know exactly what they're looking for.

Instead of navigating complex filters, customers simply describe their situation: "I'm looking for a gift for my tech-enthusiast father, budget around 200 dollars." The agent asks smart follow-up questions and presents matching suggestions.

Particularly valuable for large assortments: The agent learns from the conversation and continuously refines its recommendations. It can compare products, explain pros and cons, and even suggest alternatives outside the original search criteria.

Features

What this agent can do

Natural Language Processing

Understands vague descriptions like "something elegant for a summer evening" and translates them into matching product attributes.

Contextual Recommendations

Considers occasion, budget, recipient, style preferences, and previous conversations for tailored suggestions.

Visual Product Comparison

Sends product images, compares options side by side, and explains differences in simple language.

Learning System

Continuously improves through feedback and remembers customer preferences for future interactions.

Examples

How it works in practice

1

Gift Search

""I need a gift for my sister, she's turning 30, likes yoga and sustainable products.""

Agent asks about budget and presents curated selection: organic yoga mat, meditation cushion made from recycled materials, sustainable wellness set.

2

Technical Advice

""Which laptop is suitable for video editing? Doesn't have to be the most expensive.""

Agent determines usage frequency, preferred software, clarifies RAM/GPU requirements, and recommends 3 options in different price ranges.

3

Style Consultation

""I have a summer wedding, outdoor, rather casual. What could I wear as a guest?""

Agent asks about gender, color preferences, shows matching outfits, and explains dress code rules for outdoor weddings.

FAQ

Frequently Asked Questions

How large can the product assortment be?
The agent scales seamlessly to hundreds of thousands of products. The recommendation engine uses efficient vector search and can find matching products in milliseconds even in huge catalogs.
Can the agent also compare products?
Yes, on request the agent creates detailed comparisons between 2-4 products. It explains differences in specifications, value for money, and helps with the final decision.
Are customer preferences stored?
With customer consent, we store preferences for personalized recommendations on future visits. All data is handled GDPR-compliant and can be deleted at any time.
Does this also work for B2B products?
Absolutely. The agent can also understand complex B2B requirements, query technical specifications, and recommend suitable industrial products — including volume discounts and delivery terms.

Interested in this solution?

Let's discuss how the Product Finder Concierge helps your customers find the perfect product.

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