mazdek
Conversational Commerce • E-Commerce & Retail

Proactive Cart Recovery

Abandoned carts become completed purchases. The AI agent detects cart abandonment, proactively contacts customers via WhatsApp, and guides them to checkout.

28% of carts recovered
WhatsApp Business Cart Recovery E-Commerce Automation AI

28%

Recovery Rate

$47K

Avg. Monthly Extra Revenue

3.2x

ROI in First Month

< 2h

Avg. Response Time

About this Solution

How does Proactive Cart Recovery work?

Proactive Cart Recovery transforms lost revenue into actual sales. On average, 70% of all shopping carts are abandoned — with our AI agent, you recover a significant portion of them.

The agent automatically detects when a customer leaves their cart and sends a personalized WhatsApp message after a configurable time. No generic templates — each message references the actual products in the cart.

Particularly effective: The agent can offer dynamic incentives, such as time-limited discounts or free shipping, to maximize conversion. All based on intelligent rules that you define.

Features

What this agent can do

Intelligent Timing Optimization

Machine learning determines the optimal time for contact based on customer behavior and historical data.

Personalized Messaging

Each message is individually tailored to the customer and their products — no generic mass mail templates.

Dynamic Incentives

Automatic offers of discounts, free shipping, or gifts based on configurable rules.

Seamless Checkout

Direct-to-checkout links enable completion with one click — no need to search for products again.

Examples

How it works in practice

1

Time-Based Recovery

Customer abandons cart with designer handbag ($890) without checkout.

After 2 hours, customer receives WhatsApp: "Your Gucci Marmont is still waiting for you! Secure 10% off today." With direct checkout link.

2

Stock Alert Recovery

Product in abandoned cart has only 3 units left.

Immediate notification: "Only 3 left in stock! Your selected size M is highly popular." Creates natural urgency.

3

Price Change Recovery

Product in cart was just reduced in price.

Agent proactively informs: "Good news! The dress in your cart is now 20% cheaper. Direct to checkout?"

FAQ

Frequently Asked Questions

How are customer opt-ins handled?
We work fully GDPR-compliant. Customers must actively consent to WhatsApp communication during registration or checkout. Existing opt-ins can be imported.
How many messages are sent per cart?
By default, a maximum of 3 messages over 72 hours — configurable to your preferences. After the third message, the cart is marked as "non-recoverable."
Can discounts be limited?
Absolutely. You define rules like maximum discount amount, minimum order value for incentives, or excluded product categories. The agent strictly adheres to these specifications.
How does this integrate with my existing email recovery?
The agent can run alongside email campaigns or replace them. We recommend a combination: WhatsApp for quick recovery (0-24h), email for longer-term nurturing.

Interested in this solution?

Let's discuss how Proactive Cart Recovery can turn your abandoned carts into revenue.

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